RIDE SYSTEM™
Complete How-to Guide

Start here

One CIS account. One connected history. Use the email already linked to your CIS membership.

WHAT TO DO

1. Open console.ciscycling.com on your phone, or open the installed RIDE SYSTEM app.
2. Choose Email My Login Code. Enter the newest six-digit code sent to your email.
3. Check your name and Current Belt in Profile. Returning members keep their existing history.

IF YOU NEED HELP

Do not create a second account or purchase again to solve a missing Belt or access issue.

Find your way: phone and desktop

One application, two layouts, the same athlete history.

WHAT TO DO

1. Phone: use Post My Ride, My Coaching, CIS LIVE, Belt Chat, Events and Profile in the bottom navigation. Home shows Today’s Training Tip and Tip History.
2. Desktop: use the existing Console sidebar. Coaching Team Inbox appears lower in navigation for authorized staff and opens inside the Console.
3. Belt Chat and LIVE Chat are separate destinations. Eligible members find Private Coaching inside My Coaching.
4. Use Close or Escape to leave a desktop internal panel. TrainingPeaks and secure checkout pages can open separately.

IF YOU NEED HELP

Use the live console.ciscycling.com domain. An older preview URL is a separate deployment and may not include current fixes.

Sign in and sign out

Enter the existing secure CIS experience.

WHAT TO DO

1. Enter your CIS account email and choose Email My Login Code.
2. Check your inbox and spam folder. Enter the newest six-digit code in the code screen; never paste it into community chat.
3. Choose Sign In. Codes are one-time use and expire after ten minutes. Request another code if the old one has expired.
4. Use Change email / Cancel to correct an address. Wait a minute before requesting another code.
5. Sign Out on a shared device. A securely retained session may let you return without another code until that session expires.

IF YOU NEED HELP

If no email arrives, check the address and spam folder, then wait before resending. Use the newest code. Do not create another account, share credentials, or repurchase access to solve sign-in. The email link remains a fallback during the transition.

Payment verification and program access

Pay once through CIS. Continue with the same account.

WHAT TO DO

1. Movement: choose your 12-week program and use the established secure CIS checkout. The program totals $149.85: three scheduled payments of $49.95.
2. Return through the checkout redirect and sign in with the same verified email used for purchase.
3. Check Purchase Status if shown. The Console verifies payment before providing paid program access.
4. When access is confirmed, Training opens with Add Program to TrainingPeaks. Collective included programs follow direct selection without checkout.

IF YOU NEED HELP

If access is still processing, check status again. Do not purchase twice or create another account. No automatic new-program renewal starts when you view a recommendation.

Goals and onboarding

Give your training a purpose while preserving your previous progress.

WHAT TO DO

1. When goal setup is requested, enter your name and primary goal.
2. Add a target event and date when known.
3. Enter realistic training availability and the riding information requested on the screen.
4. Review and save your answers. Returning athletes review existing goals instead of resetting their history.

IF YOU NEED HELP

Use verified facts. If you have no target event, leave optional event fields blank. A purchase or coaching change should not erase prior accomplishments.

Fitness Diagnostic™

Establish a starting point from evidence you actually have.

WHAT TO DO

1. Choose the displayed diagnostic protocol that matches your completed test.
2. Enter exact interval power and the requested duration or ramp result.
3. Add heart rate, cadence, effort rating and other context when available.
4. Run My Fitness Diagnostic and read the result, confidence and next action.

IF YOU NEED HELP

Do not use an arbitrary segment or guess missing metrics. Only complete testing appropriate to your established coaching instructions.

Fix This First™ and recommendation

Turn diagnostic evidence into one clear preparation priority.

WHAT TO DO

1. Read the reported priority and the evidence behind it.
2. Review the recommended Path and its One Sheet when provided.
3. Compare the recommendation with your goal and practical training availability.
4. Use the displayed next action; review actual purchase terms before any checkout.

IF YOU NEED HELP

If evidence is incomplete, improve the input rather than treating an estimate as a confirmed result. Prices and available coaching options come from the live purchase screen.

Your daily coaching loop

Train with a purpose. Post your evidence. Read the decision. Apply one clear next action.

WHAT TO DO

1. On Home, read Today’s Training Tip. Choose Tip History to revisit available tips.
2. In My Coaching, read Your latest decision, Fix This First and Next Action. These use your saved coaching evidence.
3. Follow your current training plan in TrainingPeaks. A coaching suggestion is not confirmation that a workout or zone has changed.
4. After the ride, choose Post My Ride. Your new saved review opens when the submission finishes.
5. Return to My Coaching and your saved feedback to keep the next action in view.

IF YOU NEED HELP

Completing a workout elsewhere does not by itself submit that ride to RIDE SYSTEM.

My coaching support: use your entitled level

One system, different levels of support.

WHAT TO DO

1. Open My coaching support or the verified coaching action in My Coaching/Profile.
2. Eligible Guided, Performance, Elite and Premium members can open Private Coaching in My Coaching. Any authorized CIS coach can answer; other members cannot see the conversation.
3. Basic uses RIDE SYSTEM™ workout reviews. Guided includes a monthly 30-minute call; Performance a bi-weekly 30-minute call.
4. Elite and Premium include weekly 60-minute coaching, with Premium the highest-touch service. Confirm your actual active entitlement before scheduling.
5. Use the booking link shown for your account. Bring your relevant saved review, training log and one clear priority.
6. After the conversation, follow the confirmed coaching instruction. A dashboard recommendation alone does not prove a prescription changed.

IF YOU NEED HELP

If the expected booking action is missing, check active membership and contact CIS support. Do not buy again merely to reveal a link. Private coaching currently supports text with in-app updates; it does not send email or phone push notifications.

CIS PULSE™: your weekly check-in

We listen to the athlete as well as reviewing the ride.

WHAT TO DO

1. Choose CIS PULSE™ in navigation, or Check in when the My Coaching invitation appears.
2. Rate THE RIDER (overall feeling), THE CYCLING (training), and THE ATHLETE (confidence in progress). Use the same 1–5 anchors: Very poor, Poor, Okay, Good, Very good.
3. Add an optional note for your coach, then submit once.
4. A weekly check-in takes about 15 seconds. Skip or defer when needed. An already-saved week may show a confirmation rather than a new questionnaire.

IF YOU NEED HELP

Use your established coaching support for an urgent personal issue. Check-in reminders are in-app; the system does not promise medical monitoring or push alerts.

EQ Snapshot™: emotional execution reflection

A deeper optional reflection, separate from CIS PULSE™.

WHAT TO DO

1. Choose EQ Snapshot™ in navigation or Take My EQ Snapshot™ in My Coaching. Your existing identity is used.
2. Reflect on the last 14 days. Rate all 12 items across Drive, Confidence, Intensity, Focus, Emotion and Resilience.
3. Use the 1–5 scale: Low, Weak, Mixed, Strong, High. Responses 1–3 require an explanatory note of at least four characters.
4. Choose optional context only when it applies. Save My Snapshot once, or Skip for now.
5. Read the six domain averages, overall self-reported result and one reflection priority. Revisit history or Print / Save as PDF. A follow-up is optional around 14 days later.

IF YOU NEED HELP

If Save does not work, check that all 12 ratings and required notes are complete. Use established human support for significant concerns; this tool is not urgent medical monitoring.

My Training: TrainingPeaks to feedback

TrainingPeaks delivers the workouts. RIDE SYSTEM™ reviews your execution.

WHAT TO DO

1. Open Training in RIDE SYSTEM™ and check your verified program or coaching plan.
2. Use Add Program to TrainingPeaks for a selected catalog program, or Open My TrainingPeaks for an existing coaching plan.
3. Add the free CIS plan to your existing TrainingPeaks account and choose its start date there. Opening a link is not proof that the plan was added.
4. Follow the TrainingPeaks workouts. When your session is complete, return to RIDE SYSTEM™ and choose Post My Ride™.
5. Post a clear ride report with its actual date and goal. Read and retain the coaching feedback.

IF YOU NEED HELP

The CIS catalog plans are free in TrainingPeaks. If a price appears, do not pay a second time; contact CIS. Missing daily details in RIDE SYSTEM™ are not an approval request or a fabricated replacement workout.

12-week training and your access window

Keep training duration separate from paid access.

WHAT TO DO

1. Your catalog program contains 12 weeks of training. Choose its TrainingPeaks start date when you add the plan.
2. RIDE SYSTEM™ shows the verified program cycle, access-through date and retained evidence.
3. The stored access window may be 90 days. It is not the same as 12 weeks, and it does not add extra workouts.
4. Use Post My Ride™, reviews and available progress checks throughout your training. View deeper history through Journey when needed.

IF YOU NEED HELP

If your actual TrainingPeaks start differs from the CIS cycle, contact CIS to reconcile timing. Your earned Belts, certificates and previous reviews remain with your existing account.

Post My Ride™ on desktop

One ride. All available evidence. One coaching review.

WHAT TO DO

1. Tap Post My Ride in the bottom navigation. Choose screenshots, an individual Strava activity link, a supported activity file, or complementary evidence from the same ride.
2. Confirm the actual ride date. Choose Ride Description, such as Outside Solo Ride, Outside Group Ride, Indoor Trainer Ride or Zwift Race / Event.
3. Add a training goal or use your scheduled workout when available. Ride Description describes the setting; it does not establish the training goal.
4. Complete the required Athlete Training Log reflection: what you intended, how it felt, what worked and what needs attention.
5. Choose Post My Ride once. Wait for the saved coaching result to open before leaving the screen.

IF YOU NEED HELP

Evidence and your result

Readable evidence makes the coaching decision more useful.

WHAT TO DO

1. Use complementary views of the same ride, such as the workout overview, intervals and heart-rate / cadence / power details. Remove duplicates.
2. When the review opens, read Execution, What Went Well, Needs Attention, Fix This First and Next Action. Review any source limitations.
3. Read the evidence in CIS order: heart rate = COST; cadence and gearing = METHOD; speed and power = OUTPUT.
4. Close the result when finished. Reopen saved coaching through My Coaching or the available Coaching Feedback / training-history tools.

IF YOU NEED HELP

Ride evidence belongs in Post My Ride. Community chat photos or videos do not create a coaching review. Course GPX belongs in Event Ready.

Post My Ride

One ride. All available evidence. One saved coaching review.

WHAT TO DO

1. Tap Post My Ride in the bottom navigation. Choose screenshots, an individual Strava activity link, a supported activity file, or complementary evidence from the same ride.
2. Confirm the actual ride date. Choose Ride Description, such as Outside Solo Ride, Outside Group Ride, Indoor Trainer Ride or Zwift Race / Event.
3. Add a training goal or use your scheduled workout when available. Ride Description describes the setting; it does not establish the training goal.
4. Complete the required Athlete Training Log reflection: what you intended, how it felt, what worked and what needs attention.
5. Choose Post My Ride once. Wait for the saved coaching result to open before leaving the screen.

IF YOU NEED HELP

Review My Ride™: understand your feedback

Turn evidence into your next coaching action.

WHAT TO DO

1. After Post My Ride finishes, the saved result opens immediately. Read it before closing, then reopen it through your saved coaching tools when needed.
2. Open the saved review from My Training Log™, Review History™, or a chart data point linked to a review.
3. Read Execution, Guardrails, What Went Well, Needs Attention, What the Evidence Means, Fix This First™ and Next Action. Check source limitations and any conflicting evidence before drawing conclusions.
4. Follow the CIS interpretation sequence: heart rate = COST; cadence and gearing = METHOD; speed and power = OUTPUT. Units are different; do not compare their raw numbers as one scale.
5. Keep the single Fix This First™ priority in view. A suggestion is not proof that a training prescription has changed.
6. Discuss this Review is enabled only for eligible Needs Attention reviews. Other classifications are grayed out. Use entitled human coaching support when a human review is recommended.

IF YOU NEED HELP

If discussion is gray, check the review classification. If enabled but unavailable, reload the saved review and use the established support route for unresolved coaching concerns. Do not infer missing physiological evidence.

Intelligence beneath RIDE SYSTEM™

Understand guidance through the coaching experience.

WHAT TO DO

1. Read your workout review, Fix This First™ and stated evidence strength.
2. Use saved history and optional Journey tools for supporting detail.
3. Use Daily Training Tip in CIS Live™ for general training education.
4. Discuss personal coaching decisions through your authorized coaching support.

IF YOU NEED HELP

A community tip or summary does not replace your private workout review or coach-approved plan.

My Progress / Progress Check

Compare evidence across the cycle.

WHAT TO DO

1. Open My Progress or Progress Check.
2. Review the available baseline, Day 30, Day 60 and Day 90 evidence.
3. Use the displayed checkpoint form to record a completed test accurately, including units and date.
4. Compare saved trends and the next recommended checkpoint.

IF YOU NEED HELP

Use comparable test conditions where your coaching protocol calls for them. A missing checkpoint is not a failed result.

My Performance Charts™: read the evidence visually

Your training, trends and progress made visible.

WHAT TO DO

1. Open My Performance Charts™ through My Progress / Journey or the available supporting navigation.
2. Choose 30 Days, 90 Days or All Time. These are date ranges, not a promise that every archive is connected.
3. Explore Performance Triangle, Cadence & Execution, Fitness Progression, Training Consistency, Progression Proof, Belt & Participation Journey, and Emotional Execution where records support them.
4. Tap an available data point to see the date, value, unit, source and context. Open a saved review when that point has a review link.
5. Read the evidence limitations. Distinguish measurements from estimates, completed workouts from posted evidence, and self-reported emotional execution from physiological results.

IF YOU NEED HELP

An empty family means suitable verified records are unavailable for that range. Post comparable evidence or use the proper fitness/proof assessment; never invent a checkpoint.

Fitness Check: FTP, HR and 8-minute tools

Use the Console calculator with verified input.

WHAT TO DO

1. Open Fitness Check and choose the appropriate test or calculator.
2. Enter exact test metrics in the labeled fields and confirm units.
3. Use the calculation action, then review the stated measurement or estimate.
4. Use the displayed export, report or zone controls when needed.

IF YOU NEED HELP

If an uploaded image populates values, verify every field before calculation. An 8-minute result should not be treated as directly measured FTP.

FTP Goals™

Review fitness, training and performance goals together.

WHAT TO DO

1. Open FTP Goals™.
2. Read the existing goal categories and current values shown.
3. Use the available controls to review or adjust goals where your account permits it.
4. Save through the displayed action and use the updated goal as context for training evidence.

IF YOU NEED HELP

Do not overwrite a goal because an estimated result looks different. Keep your real-world event date and training availability accurate.

Review History™ and saved review details

Revisit completed coaching without reposting the ride.

WHAT TO DO

1. Open Review History™ on desktop or Review My Ride™ history on Quick Post.
2. Use Refresh if needed, then select the saved ride by date.
3. Read the saved review and its supporting evidence without reposting the ride.
4. Return to the list or choose My History for the broader EPD Library.

IF YOU NEED HELP

If a ride is missing, first confirm the account and whether posting completed. Do not duplicate a ride merely to refresh the list.

My Training Log™: your automatic diary

Post once. Keep the history.

WHAT TO DO

1. Choose My Training Log™ in the desktop sidebar, My Coaching, or Profile.
2. Successful posted rides already appear by ride date, with the saved athlete reflection and coaching focus. Open the day and choose Open Saved Review for full detail.
3. Open saved Strava references from the entry or review. A saved link may still require Strava sign-in or permission. Keep original screenshots: the current release saves their metadata, not a downloadable copy.
4. Check the timestamps: review saved time is the source review timestamp; manually entered reflections show Entered and, after an edit, Updated times. The timezone is displayed.
5. Choose another year to read legitimately available records. A missing day does not prove you did not train.
6. For a day without a ride post, choose Add Rest / Recovery Entry, select the date/type, add the purpose and reflection, then Save My Reflection. This is not required after a successful ride post.
7. Edit an existing manual reflection when needed. Earlier revisions remain preserved; if another session changed it, reload before saving.

IF YOU NEED HELP

If a new ride is missing, verify the ride date/year and whether the review actually saved. Refresh once. Do not add a duplicate manual entry to hide a failed submission.

My Year in Training™: print a continuous journal

Your recorded year, in one branded report.

WHAT TO DO

1. Open My Training Log™ and select the year you want.
2. Check the athlete identity, entry dates and available records before printing.
3. Choose Print / Save Year as PDF. The print view expands the recorded entries and includes the CIS logo and journal identity.
4. Choose your printer, or Save as PDF in the device/browser print dialog. Preview the output before saving or printing.
5. The report flows continuously, with compact date/time headings and no forced page per day. Long entries can span pages naturally.

IF YOU NEED HELP

Print settings vary by browser and device. If controls appear in the printout or text is cut, cancel, reload the current live log, reopen Print / Save Year as PDF, and check Letter-size margins and scaling.

Print and save reports

Use the report’s own print action.

WHAT TO DO

1. Open the saved certificate, EQ Snapshot report, Training Log, Event Ready EPD, or eligible operations EPD.
2. Choose its Print / Save as PDF action where available. Some reports open in a new tab or window; allow the specific report to open.
3. In the browser print dialog, choose your printer or PDF destination. Check page size, scale and the preview.
4. Save the file somewhere you can find it. Printing a report does not change the underlying athlete record.

IF YOU NEED HELP

If nothing opens, check browser popup/download settings for console.ciscycling.com. Try the report in the main browser rather than an embedded panel, and keep the existing report identity.

My History: your EPD Library

Keep earned reports accessible across cycles.

WHAT TO DO

1. Open My History through Journey / What’s Inside RIDE SYSTEM™ or the available history action.
2. Choose a saved cycle and the report category offered.
3. Open the stored report and read its date and original context.
4. Use print or download controls provided by that report.

IF YOU NEED HELP

Expired training access should not require you to erase old records. New intelligence may require a currently active Path.

Event Ready™: build your event plan

Turn course demands into preparation backed by your evidence.

WHAT TO DO

1. Open Event Ready™. Choose a GPX course file and enter the event name, date and event type.
2. Enter the race lap count. Choose whether GPX mileage represents the full event or one lap.
3. Full event keeps the GPX distance; one lap multiplies that distance by laps. Do not multiply a full-event route again.
4. Add relevant course details when useful. Choose Build My Event Plan and wait for the completed result.
5. Read course demands, the match to available athlete evidence, preparation priorities and the TriFecta Coaching™ EPD. Reopen verified saved events when available.

IF YOU NEED HELP

If five laps appears as an implausible total, verify GPX mileage coverage before rebuilding. Missing elevation remains unverified, not zero.

Event Ready™: your TriFecta Coaching™ EPD

Keep a clear preparation and execution report.

WHAT TO DO

1. Open the saved event plan.
2. Choose View My TriFecta Coaching EPD and check total distance, laps and GPX coverage.
3. Read course demands, Fix This First™ and evidence limits.
4. Print or save the report as PDF. After the event, post your completed ride for review.

IF YOU NEED HELP

Return to the Console using Back. Event planning does not automatically change training or programs.

One CIS Events Calendar

Find events and prepare with verified eligibility.

WHAT TO DO

1. Open Events on mobile or the CIS Events Calendar on desktop.
2. Review Wednesday Worlds™, Super Saturdays™, Coach & Learn™, March and September vTraining Camps, and the May–July Team Time Trial Challenge.
3. Review Training Camp — Conquer the Blue Ridge, May 26–30, 2027, and additional listed CIS events.
4. Check the event details, eligibility, registration and applicable fee before joining.

IF YOU NEED HELP

In-app unread indicators are not a guarantee of email or push notifications. Contact CIS about missing eligibility or schedule details.

My Belt and certificates

Recognize earned identity and preserve proof.

WHAT TO DO

1. Open My Belt and read your verified current Belt.
2. Review the available earned history and certificate control.
3. Open the certificate and use its print action or your browser’s Save as PDF option.
4. Check the name and earned level before keeping or sharing your certificate.

IF YOU NEED HELP

If a verified Belt appears wrong, contact CIS with your existing identity; do not create a duplicate athlete or re-earn an already verified level. Allow the certificate popup if your browser blocks it.

Profile, events and your app

Keep your verified identity, training and community connected.

WHAT TO DO

1. Open Profile. Current Belt appears near the top. Use My Belt Journey and the available certificate action to review your award record.
2. Use Training Programs and the available TrainingPeaks action to open your current training. Follow the access shown for your account.
3. Open Events to see upcoming CIS opportunities and the available event details. Check registration and preparation requirements on the actual event.
4. Use Mobile User Manual in Profile to reopen this guide or download the PDF.
5. To install on iPhone, open RIDE SYSTEM in Safari, then Share > Add to Home Screen. On Android, use the offered install action or your browser’s Install app / Add to Home screen menu.

IF YOU NEED HELP

Verified Belts, saved reviews and training history remain connected across mobile and desktop. Sign Out when using a shared device.

My Direction, What’s Next and Why This

Understand recommendations and their evidence.

WHAT TO DO

1. Open the available direction or intelligence view through Journey / What’s Inside RIDE SYSTEM™.
2. In My Direction, read the proposed adjustment and the supporting evidence.
3. In What’s Next, review predictions and stated confidence as projections.
4. In Why This, read the reasoning chain and any conflicts that need coach review.

IF YOU NEED HELP

Only follow an authorized adjustment. A prediction is not a proven result, and unavailable views should not be treated as active services.

Desktop Journey and What’s Inside RIDE SYSTEM™

Keep the everyday coaching experience simple.

WHAT TO DO

1. Keep the daily loop simple: Train → Post → Get Reviewed → Improve. Use the primary phone tabs for everyday work.
2. Use Profile for programs, My Training Log™, installation, verified Belt records and other supporting links.
3. On desktop, use the sidebar. Internal supported features open in a self-contained workspace; Close or Back returns to the Console.
4. Open What’s Inside RIDE SYSTEM™ for the feature guide. Open My Coaching for coaching access, reviews, and Bonus Workouts. Use User Manual for these step-by-step instructions.
5. Open optional Journey for deeper evidence and analysis. External secure checkout and TrainingPeaks handoffs open separately.

IF YOU NEED HELP

If a desktop link lands in the phone page, use the main Console / Journey entry. A feature may be absent when your verified membership or staff role does not include it.

My Coaching and Bonus Workouts

Your progress has one home inside the Console.

WHAT TO DO

1. On desktop, choose My Coaching in the Console sidebar. The panel slides in without taking you out of RIDE SYSTEM™.
2. Choose Badges in the main navigation to see evidence-based milestones, including CIS Earned Proof™ 25. Badges are earned from saved, verified work—not ride counts alone.
3. Choose Bonus Workouts. After two rides receive saved reviews during the current Monday–Sunday week, your personalized CIS Earned Proof™ workout unlocks.
4. Download it only when it fits your existing TrainingPeaks plan. Complete it, post the ride evidence, then choose I posted it — verify completion. Its saved review is the proof.

PACE™ — YOUR RIDE SYSTEM GUIDE

PACE™ means Performance, Accountability, Coaching, Execution. PACE reviews your submitted ride evidence and identifies one useful adjustment for your next session. “PACE reviewed your ride evidence and found one adjustment for your next session.” Coach David provides the CIS method, standards, direct human review, and escalation when it matters. RIDE SYSTEM™ is the full environment—not an AI chatbot.

IF YOU NEED HELP

If a bonus is not available yet, keep the core loop moving: train, post clear evidence, and receive two saved reviews this week. If your membership is inactive, your earned record remains visible but new bonus unlocks pause.

Add RIDE SYSTEM™ to your phone

One icon. One tap to My Coaching.

WHAT TO DO

1. After verified payment and account activation, choose ADD TO MY PHONE when offered.
2. Android: accept the native installation prompt when supported.
3. iPhone: open in Safari, choose Share, then Add to Home Screen. Confirm the RIDE SYSTEM™ name and CIS icon.
4. Choose Not Now to defer. Return using the same account; sign in again if your session expires.

IF YOU NEED HELP

Browser support varies. Installation does not guarantee offline posting or push alerts; keep using the browser if installation is unavailable.

Recovery, account care and your daily loop

Finish each session with a clear next action.

WHAT TO DO

1. If a page stalls, read its status, wait for active processing, then use the displayed retry or refresh action.
2. Check the signed-in email before investigating missing access, history or Belt identity.
3. When a charge or activation is pending, check its status; do not pay again to force access.
4. Return to the daily loop: Train in TrainingPeaks → Post in RIDE SYSTEM™ → Receive Feedback → Apply your next focus.

IF YOU NEED HELP

For an unresolved identity, payment or coaching issue, contact CIS through your established support channel with the page name and plain-language error. Keep credentials private.

If something does not work

Recover the current account and saved work before starting again.

WHAT TO DO

1. No code: confirm the CIS email, check spam, wait before resending and use the newest six-digit code. Never share a code in chat.
2. Wrong Belt or missing access: check Profile and the email used to sign in. Contact CIS through your established support channel; do not create another account or buy twice.
3. Screenshot rejected: select the original readable JPG, PNG or WebP. Remove duplicates and keep all ride screenshots and files together under 4 MB.
4. Review not visible: let the submission finish, then check saved Coaching Feedback or training history before submitting the same ride again.
5. Missing Private Coaching: new messages require active Guided, Performance, Elite or Premium access. LIVE Chat and Belt Chat are separate features.
6. Old layout: refresh the live console.ciscycling.com page or close and reopen the installed app. Avoid an old preview URL.
7. Unresolved problem: tell CIS which screen failed, the plain-language error and the relevant ride date. Keep credentials and private data out of community chat.

IF YOU NEED HELP

Mobile User Manual 1.0 - updated October 19, 2026. Screen actions follow verified membership and account access.

Movement™ and Collective™ access

One community. Different levels of coaching support.

WHAT TO DO

1. Movement members choose and purchase a 12-week Path, then receive verified program access and entitled feedback.
2. Active Collective members have all 20 catalog programs included. Pick a program directly; no request, approval or checkout is needed for an included selection.
3. Both memberships share CIS Live™, eligible events, workout accountability and Belt development.
4. Personal coaching support follows the verified coaching level. Changes to personalized coaching prescriptions remain coach decisions.

IF YOU NEED HELP

Sign in before selecting an included program. Catalog choice does not automatically rewrite your coaching plan or change payment records.

Pick your program and add it to TrainingPeaks

Pick → TrainingPeaks → Train → Post → Feedback.

WHAT TO DO

1. Open Training Programs from Profile or the Console. Browse all 20 Paths; Find My Training Program™ is optional.
2. Review the program purpose, representative sample workout and One Sheet. Sample workouts appear in program details.
3. Collective: choose Select This Program. The server verifies included membership, saves your choice and opens the exact TrainingPeaks plan.
4. Movement: choose Buy This 12-Week Path, complete secure checkout, and return for verified access.
5. Add the plan to your existing TrainingPeaks account and select a start date. Train there, then return to Post My Ride™ in RIDE SYSTEM™.

IF YOU NEED HELP

An included Collective selection never starts checkout. If membership cannot be verified, refresh and resolve access instead of paying again. Select the program you intend to follow in TrainingPeaks.

The 20 Training Paths

Find a purpose that fits your next 12 weeks.

WHAT TO DO

1. Browse the catalog and open the purpose, compact representative workout, and approved One Sheet for the program.
2. Use Find My Training Program™ if you want guided selection; direct catalog browsing remains available.
3. Catalog: ROADWORK™, DIESEL™, METRONOME™, PRESSURE POINT™, GRAVITY LAB™, BREAKPOINT™, CRIT CLOCKWORK™, GRAVEL GRINDER™, TRI YOUR BIKE™, RACE AGAINST THE CLOCK™, FONDO FORMULA™, BREAKAWAY PROTOCOL™, LAST LAP™, RAZOR’S EDGE™, VERTICAL LIMIT™, CROSS CONTROL™, STAGECRAFT™, MANHATTAN PRESSURE COOKER™, BROOKLYN BATTLE PASS™, UPTOWN ACCELERATOR™.
4. Follow your verified included-selection or purchase flow. Confirm the exact plan in TrainingPeaks and choose the start date there.

IF YOU NEED HELP

If a One Sheet or plan handoff fails, record the program name and error and contact CIS. Never select a different program simply because its link opens.

Your next 12 weeks

A recommendation comes before your next purchase.

WHAT TO DO

1. For eligible Movement programs, check My Coaching near the end of training. In-app prompts become due at 14, 7 and 2 days while unanswered.
2. Choose your next step. YES — CONTINUE saves your interest and shows program options; NO — NOT NOW saves your decision without a renewal.
3. Read the next-program recommendation and its evidence. It uses your saved goal, current-cycle assessment when available, and saved workout reviews.
4. Repeated coaching priorities may support continuing development. Missing review or fitness evidence is stated; improvement is not assumed.
5. Choose the next program yourself. Collective members select included catalog programs directly; Movement members verify any existing purchase before a new checkout.

IF YOU NEED HELP

Reminders appear in the app when you return; email and push reminders are not connected. A coaching-attention flag is guidance to address feedback, not an approval gate for included catalog selection.

LIVE Chat

CIS LIVE is the shared member conversation. It is separate from Belt Chat and Private Coaching.

WHAT TO DO

1. Tap CIS LIVE in the bottom navigation. The screen opens directly to LIVE Chat.
2. Tap Catch Me Up beside the title at the top. A recap opens in a modal; close it to return to the conversation. Read original messages when context matters.
3. Write in the message box. Type @ and choose a CIS member from the suggestions to mention the correct person.
4. Tap Send or press Enter. Use Shift + Enter for a new line on a physical keyboard.
5. Use the bottom tools for emoji, photos, short video, GIF, supported files or a link. Add one attachment per message, up to 3 MB.
6. Use cheers to react. The message’s three-dot menu contains available reporting and moderation actions.

IF YOU NEED HELP

Do not post login codes, payment information or private coaching details in community chat. LIVE Chat has no voice/video calling feature.

Command Center™ and Team Performance™

Authorized personnel turn verified team evidence into decisions.

WHAT TO DO

1. Approved personnel open Command Center™ from the desktop Console or mobile Profile.
2. Review Movement and Collective scorecards, source coverage, attention priorities and actual versus target performance.
3. Review quarterly recommendations and evidence; authorized Coach approval records goals and priorities.
4. Use historical comparisons and export the quarterly EPD where available. Choose Back to Console to return to the same device experience.

IF YOU NEED HELP

Personnel permissions are verified server-side. Member access does not grant confidential athlete drill-down. Team summaries are not a substitute for individual coaching evidence.

Belt Chat

Your Belt community, with a focused weekly discussion topic.

WHAT TO DO

1. Tap Belt Chat in the bottom navigation. Your verified Belt determines your normal room.
2. Open This week’s topic to read the discussion prompt. Topics rotate automatically; you do not need to edit or set them.
3. Write a message, mention a member with @, or use the same chat tools available in LIVE Chat. Enter sends; Shift + Enter starts a new line.
4. Use Catch Me Up in the top header to open a recap for the current room.
5. After an official promotion is recorded, your normal room updates automatically. Extra room access granted by CIS can appear in the room selector.

IF YOU NEED HELP

Authorized coaches can access the Belt rooms they oversee. Coach David has access to all three rooms.

Private Coaching

A private conversation between you and the CIS coaching team.

WHAT TO DO

1. In My Coaching, choose Private Coaching. The link appears for eligible accounts or for an existing saved conversation.
2. Write your training question or refer to a saved ride review. Choose Send, or press Enter. Shift + Enter creates a new line.
3. Any authorized coach on the team can answer. Chris Cain, Milt Sharp and Coach David share the coaching inbox.
4. Return to this conversation for the reply and earlier context. Messages refresh while the page is open.
5. Read indicates that an authorized recipient has opened the message; it does not mean a training change was approved.

IF YOU NEED HELP

Other members cannot see your conversation. This release supports text messages. It does not send email or phone push notifications. Coaching Team Inbox appears lower in the Console navigation and opens inside RIDE SYSTEM. Any coach can answer. Coach David alone sees the enterprise inbox overview.